Terms of Service
Last Updated: 15th February 2021
The following terms and conditions define a relationship between AtlasNode LTD, referred to as "us", "we", "our", "atlasnode ltd", "provider" and "company" and The Client, referred to as "customer", "client" and "you"
Each individual customer is valued by us, and in such we understand questions may arise regarding our Terms of Service. If in this is the case, we request you contact our support team as soon as possible. Each clients security is also valued by us and we make sure that your information is protected, and secure.
AtlasNode LTD is a reigstered company in the United Kingdom. We are a Private Limited Company with registration number of, "12911582", which can also be found in the footer of our website. As such, we obide and are bound by the legislation of the United Kingdom, relating but not limited to data protection and more.
AtlasNode LTD reserves the right to modify these terms and they are subject to change at any time. It is your responsibility to check our ToS for any changes which may have encured. Should any changes be made, we will add a declaration at the top of our terms of service stating a change has been made as well as the date of edit. We may also try to inform our clients about the change, however we are not bound to. Your continued use of any of our services shows acceptance of any changes which may have taken place. As we add new features, we will update our ToS to match these features. We reserve the right to suspend or terminate any services to obide with the law and our ToS. You can stop using our services at any time, however we'll be sorry to see you go. You should check these terms regulary to make sure you are up to date.
Should any changes be made, we will add a declaration at the top of our terms of service stating a change has been made as well as the date of edit.
1. Refunds & Cancellations
1.1 We understand that not everyone will be happy with our services, and as such we offer a 48-hour money back guarantee for customers on our Web Hosting Services as well as our Minecraft Hosting Services. However some limitations do apply,
1. Addons are non-refundable
2. Dedicated servers are non-refundable
3. The order was an upgrade order. These are non-refundable
4. If you have cancelled your service, you cannot request a refund.
1.2 No refund will be provided if a chargeback was initiated.
1.3 No refund will be provided in the case that your server is terminated by us
1.4 No refund will be provided for the remainder of the billing cycle, if you decide to opt out of your server.
1.5 No refund will be provided if:
1. The issue is not caused by us (e.g. an unsupported JAR)
2. You did not contact us previously to attempt to fix your issue
3. Your order has a promotional code added to it
1.6 After the 48-hour time period has expired, refunds are down to the descretion of staff. However, if any of the above limitations apply, a refund may not be provided even within the 48-hour time period.
1.7 Refunds are only provided and avaliable to first-time buyers only. Refunds for clients who aren't first time buyers are up to the discretion of staff
In order to request a refund, the customer must open a ticket within the client area (not discord) requesting a refund, prior to the 48-hours expiring, after the time of the product activation.
2.1 On all Minecraft, VPS and Web hosting plans the following renwals policy applies.
1. You will be sent an invoice 14 days before the due date.
2. If the invoice is not paid on the due date, your service will be suspended. The first overdue notice will be sent
3. 24 hours after the invoice is marked as overdue, you will be sent a second overdue notice.
4. 48 hours after the invoice is marked as overdue, you will be sent a third and final overdue notice
5. After 120 hours, if the invoice is not paid, your service will be terminated and your files will be wiped.
2.2 We will not be able to reinstate any services after they are terminated, all files on these services will be lost.
3.2 For a service to be activated, the payment must be sent and verified. Only after this has happened, will your service be activated. Note, there may be a 72-hour delay
3.3 Failure to pay will result in a service termination, 120 hours after the due date as outlined in 2. Renwals.
3.4 All disputes will be regulated by the Fraud Act of 2006 and unauthorised disputes will be reported to the authorities. We will handle any disputes with our legal team.
3.5 In the event of a dispute being lost by AtlasNode LTD we have the right to send debt collectors to obtain our funds
4.1 We try our best to repsond to each and every ticket within a reasonable timeframe, however some tickets may require more advanced support and therefore require a longer time to look into.
4.2 Attempting to bump your ticket by sending constant messages in it may result in your ticket taking longer to reply, as you'll be sent to the bottom of the queue.
4.3 We reserve the right to decline support to your ticket and / or service, if it's not an issue caused by us. We also may terminate your services, with no refund, or ban you from using our support system
4.4 We are human, being abusive to us may result in being declined support
4.5 Please note, emailing us is not a sustainable way to obtain support.
5. Eligibility and Availability
5.1 If any of our services are offline, we will not offer a refund, however you may be offered account credit as per our Service Level Agreement.
5.2 If any of our services are offline, you will be notified via social media as well as our status page.
5.3 To order services from AtlasNode LTD you must be over the age of eighteen (18), and we assume any clients are over that age.
6. Usage and Legal Obligations
6.1 You may not use any of our services for reasons which break the law
6.2 You may not attempt to, or bypass any of our restrictions and limited which have been set
6.3 No cracking softwares/illegally obtained softwares/unlicensed softwares may be installed on our services
7. Service Limitations
7.1 All of our services are subjected to both hardware and software limitations.
7.2 RAM allocated to your server is restricted based upon your package of purchase. Your server will be allocated 100% of the RAM which you have purchased
7.3 NVMe SSD disk space on Minecraft server plans may be increased for individual clients, as per request if you have a good reason
8.1 In no circumstance are we held accountable for any damages. Including but not limited to; Data Loss and Downtime caused by the clients use of our services. It is the client’s responsibility to backup data and hold this information.
8.2 Should a client request backup files and these cannot be found, we cannot be held liable as they should be holding this information.
9.1 Abuse refers to the excessive (over 100%) usage of our services and includes but is not limited to:
1. CPU Usage
2. Excessively large files
3. Illegal activity
4. Bypassing of limits
5. Any purposeful attack towards AtlasNode LTD
9.2 Any attempt to cause harm to a server, or customer on AtlasNode LTD is strictly prohibited. As a customer, you are responsbile for all accounts, services and actions. Violating this TOS as well as this clause may result in a service suspension with no refund.
9.3 We reserve the right to terminate any subscription at any time if this clause is violated or we have sufficient evidence to prove the attempt, planning or discussion to break this clause.
10. Minecraft Advanced Support
10.1 As part of our Minecraft plans, we offer a minecraft advanced support for an additional fee, which is at our discretion
10.2 The services included in this plan are as listed:
1. Plugin Installation
2. Map Uploads (using the Multiverse plugin)
3. Setting up your domain
4. Modpack installation
10.3 We do not offer the following services in this plan:
1. Server management
2. Bungeecord configuration - this can be purchased as a seperate plan
3. In-game setup and configuration
4. Any plugin configuration
11.1 We cannot guarantee that any promotions offered across our websites will be active all the time.
11.2 We reserve the right to remove any promotions
11.3 We reserve the right to remove a promotional code from any active orders
12.1 All support requests are to be opened via the Billing System or Tickets via our Discord Server.
12.2 We reserve the right to refuse any support for your server without providing a reason.
12.3 We reserve the right to permanently deny you support from our services
12.4 If we believe your servre violates the Minecraft End User License Agreement we may deny support
Databases are provided to each server free of charge, however, there are a few rules which come with them
13.1 AtlasNode LTD does not hold any liability for MySQL Data Loss or Data Corruption
13.2 We reserve the right to terminate your Database if it may be empty.
13.3 If we find out that you use MySQL Databases for personal use, outside of our services, we may terminate the database with no data provided
13.4 Our databases are not unlimited and therefore, if you exceed your fair share usage of a database we may contact you asking to remove data
14.1 We reserve the right to consult authorities if needbe in case of any issues whether it be a violation of the Terms of Service or illegal action.
14.2 Any communication which takes place between you and us will remain confidential unless we're required to provide it legally.
14.3 By purchasing a server from us, you give us permission to modify and edit your server which includes, but not limited to, changing plugins, updating JARs, adding schedules.
14.4 In case of needing to provide evidence to the relevant authorities we reserve the right to suspend your server until the matter is resolved.
15. Fair Usage
15.1 To make sure that everyone is obtaining the fairest amount of the resources, if we find out that your service may be using a system to bypass limits, or you're using external moditifications, which includes but not limited to Bitcoin miners, on our services we can terminate your server without refund.
16.1 We reserve the right to terminate your server upon any violation of terms, or where we deem neccessary.